FAQ
PRODUCT SAFETY
What age are your products suitable for?
Designed for babies and toddlers starting solids, typically from around 6 months and up. Ideal for baby‑led weaning, first foods, and toddlers learning to self‑feed. Always supervise during mealtime.
Are your products durable?
Yes, our silicone products are flexible, strong, and built for everyday use. Silicone won't crack, warp, or break like plastic.
Are Wild Indiana products safe for babies and children?
Yes. Our products are designed with your child's safety as our top priority. Our products are made using FDA‑approved materials and 100% food‑grade silicone, which is free from BPA and PVC. Our Play Gym accessories also adhere to Australian & New Zealand safety standards for toys under 36 months (AS/NZS ISO 8124.1).
All our products are made with the utmost care for your little ones but of course, they should always be assembled and used under adult supervision. Wild Indiana takes no responsibility for accidents or injuries, and the product should not be used in any way other than intended and directed.
Do your products contain any harmful chemicals?
No, our silicone products are made to be safe for babies and young children. They are: 100% food‑grade silicone, BPA‑free, PVC‑free, Non‑toxic
CARING FOR YOUR PRODUCTS
How do I clean my silicone bowls and dinnerware?
Dishwasher or hand‑wash with warm soapy water. Items can also be sterilised by boiling or in microwave. We do not recommend UV sterilisers.
Why does my silicone bowl have an orange stain?
Foods like carrot, pumpkin or tomato can leave a harmless stain. Try the dishwasher, lemon juice, or bicarbonate soda to remove it.
Why does my bowl have a soapy taste?
Some dishwashing liquids leave residue. Soak in white vinegar or bicarbonate soda, wipe with lemon juice, and rinse with boiling water to remove flavours.
Do silicone bowls retain smells?
Silicone may absorb some odours temporarily. Wash with vinegar, lemon juice, or run through the dishwasher to refresh.
ORDERS AND SHIPPING
Where do you ship?
We ship Australia‑wide and internationally.
How long will my order take?
We aim to dispatch orders within 1–3 business days. Delivery times depend on your location and the shipping option selected.
At times, orders can be delayed due to unforeseen circumstances. While rare, rest assured this will be communicated with you at our earliest possible convenience to discuss the best way forward.
During busy sale periods, your order may take longer than expected. Please know we are working hard to get your order to you as soon as possible.
Do you offer Express Post?
Yes, Express Post is available. For delivery estimates, please refer to Australia Post.
What happens if my order is lost in the mail?
If your order hasn't arrived as expected, contact us and we'll help investigate with the shipping carrier.
Is it safe to purchase from your store?
Yes, we use Shopify's secure payment system and trusted providers like PayPal and Afterpay to protect your payment details.
Why won't my discount codes work?
Only one discount code can be used per order. If you have several, use the one with the best value and save the rest for next time.
Can I send a Wild Indiana order as a gift?
Yes! Our products make lovely gifts for baby showers, new babies, and birthdays. Enter the recipient's address at checkout to have your products sent straight to the recipient.
GETTING THE MOST OUT OF YOUR PRODUCTS
Can I return my order?
We accept returns within 14 days of purchase if the item is unused, in original packaging, and in the same condition received. Contact hello@wildindiana.com.au with your order number to arrange a return. Please refer to Returns & Exchanges for further information.
What if my item is damaged or faulty?
If your item arrives damaged or defective, please contact us and we will organise a replacement or exchange as quickly as possible.
My suction bowl won't stick. What's the trick?
For best suction: Use on smooth, non‑porous surfaces, Ensure the surface is clean and dry, Press firmly in the centre to remove air pockets. Works well on: high chair trays, glass tables, smooth stone benches, and some sealed wooden surfaces.
Are your silicone products microwave safe?
Yes. Our silicone is microwave safe and heat resistant, perfect for warming meals.
Are your products freezer safe?
Yes, our silicone is freezer safe.
Will my child be able to use these products safely without supervision?
Although designed for safety, we always recommend supervising babies and toddlers during play and mealtime.
