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Frequently Asked Questions

All your questions answered
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FAQ

PRODUCT SAFETY

Are your products safe?

Yes. We use non-toxic paint, FDA approved and 100% food grade silicone. Our Play Gym accessories are BPA and PVC free AND adhere to the Australian & New Zealand safety standards for toys under 36 monthsAS NZS ISO 8124.1.

CARING FOR YOUR PRODUCTS

Can I use a UV steriliser on my bowl?

We recommend washing the bowl in the dishwasher or by hand with dish soap. Bowls can be sterilised with boiling water or in a microwave, we would not recommend UV sterilisation of any silicone product.

My silicone bowl has an orange residue. How can I remove this?

Carrot (and many other orange foods) when pureed create an oil residue that can take two or more washes to get out. It happened to me too! I did some research into it, the residue isn't permanent. You can always try a little bit of bicarbonate soda or lemon juice to remove it also.

Why does my bowl have a residue that is giving food a soapy after taste?

This is unusual but not unheard of. It happens when the silicone takes on an oily residue. It could be from a meal or a dish soap that contains essential oils, antibacterial agents or moisturisers. These oils can sometimes stick to the silicone material and cause an unpleasant soap taste. Silicone itself cannot absorb flavours or give out a chemical taste. Do not worry though, I've got some solutions for you! To remove the oil you can try a bi-carb or white vinegar soak overnight, even wiping your bowl out with some lemon juice. You can also boil your silicone bowl to clean it.

ORDERS AND SHIPPING

Is it safe to pay online via your store?

Yes. We use Shopify's secure payment gateway. We also offer PayPal and Afterpay.

Why won't my discount codes work?

Shopify only allows the use of one discount code per transaction. We recommend you use the one that gives you the best benefit and save the other for next time. All web and advertised discount codes are for retail use only.  

Do you ship overseas?

Yes, we ship within Australia and world wide.

How long will my order take?

We aim to have your orders ready for dispatch within 24hrs. We use Eparcel  and take the utmost care in packaging your items to reduce any chance of damage. Please refer to Returns & Exchanges for further information.

Is Express Post available?

Yes. Please note that Express postage on handmade items does not mean next day delivery. Please refer to www.auspost.com.au for details about their Express Post network and estimated delivery times.

GETTING THE MOST OUT OF YOUR PRODUCTS

My bowl won't stick. What's the trick?

Our bowls suction to clean and dry sealed surfaces. So think things like your non-porous plastic high chair tray, or a glass table top, a smooth stone bench top and some sealed wooden surfaces. The bowl needs to be pressed down on to the surface to ensure air pockets are removed from underneath so the suction engages.

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