Shipping policy

Order Processing Times

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

 If we are experiencing a high volume of orders, processing times may be delayed by a few days. Please allow additional time during peak periods, such as Christmas. If there will be a significant delay in the processing of your order, we will contact you via email or telephone. 

Domestic Shipping Rates and Estimates

We ship all orders via Australia Post.

 Delivery delays outside of our control can occasionally occur.  

Delivery Estimates

This is a guide only and subject to change without notice. Estimated transit times are in business days.

 

Locations/Zones	Estimated delivery time	Cost
Eg. Brisbane	1-2 business days
Eg. Adelaide	3-5 business days
Eg. Perth	3-8 business days

 

 

Shipment Confirmation & Order Tracking

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available.

 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at help@wildindiana.com.au  with your name and order number.

Refunds, returns and exchanges

In the event that your order arrives damaged in any way, please email us as soon as possible at help@wildindiana.com.au  with your order number and a photo of the item’s condition. You can view our Returns Policy here

 

If you have any further questions, please don't hesitate to contact us at help@wildindiana.com.au